Customization Cost

$0.01
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To ensure your frames fit correctly we provide key measurements in the product details.

As a guide we advise that your frames sit comfortably without any tightness or pinching. The eyebrows should generally not sit within the lens area and pupils should be in the centre. Importantly, your frames should not slip down your nose –
no matter the dramatic licence.

Glossary of terms

Bridge: The part of the frame that rests on the wearers nose.
Temple or Side-arm: The arm that extends from the top corners of the frame.
Hinge: The interlocking metal loops holding the front and the arms together.
Rim: The part surrounding the edges of the lens.
Nose pads: The part that sits on the nose, adjusted to fit perfectly.

For further assistance with your fit, call in at our practice or contact our experts who’d be happy to help with selecting or adjusting your frames

HOLIDAY SHIPPING DATES

Prescription / Custom Lenses: last order date for pre-Christmas delivery is the 7th December. For orders placed after the 7th December, delivery will be from the 3rd January.

For all other orders:

UK final shipping date is 19th December.
International last shipping date is 15th Dec.

Feel free to contact us if you have any questions about the shipping dates.

General shipping terms

We offer free worldwide shipping. Please allow 2-14 business days to despatch your order subject to your personalised lens requirements. 

During a sale, please allow longer due to increased demand. 

For UK customers we also offer a free returns service.

All orders are sent via CSM using a tracked courier service with either Parcelforce or DPD for UK, and DHL or UPS for the rest of the world.

Any returned items must be sent back in their original condition, unused and with their original packaging within 30 days of receipt of your goods.

For more information on shipping, local tax, returns and exchanges please click here.

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